10K+
Merchants Served
+90%
Customer Satisfaction
2M+
Monthly Protection Sales
45%+
Conversion Rate
Happy customers.
Extra revenue.
Give your customers peace of mind at checkout, knowing they can come straight to you if their order doesn’t arrive as expected. It’s a simple way to show you care, while earning extra from every order.
Instant setup
Go live in minutes with zero code and zero friction. Fully compatible with your Shopify store.
Set your own protection fee
You’re in control—set your own rates to match your customer experience, conversion strategy, and profit goals.
100% Claim control
You decide how claims are handled. Customize policies, streamline workflows, and resolve issues quickly—with minimal effort.
Increase order value with added assurance
With shipping protection, you gain customer trust and increase order value, helping you make more from every sale.
Merchant-first features built for Shopify stores
Customized widget
Customize the look and feel—colors, styles, and more—to match your brand. Seamless Shopify integration lets you showcase shipping protection on your cart page and at checkout (Shopify Plus).
Auto translation
Automatically adapts to your customer’s browser language—no setup needed. Supports 30+ languages and lets you customize the text to match your brand voice. Built for global stores.
Claim portal
Customers submit and track claims through a clear, user-friendly portal. You manage everything from one dashboard—approve, refund, reorder, or resend with ease. Automated emails keep communication smooth, and every message can be tailored to your brand.
Taylor, CA
“We started collecting premiums right away. We used to work with a third-party shipping coverage provider, but they kept most of the fees and didn’t take on any real risk. Captain gives us full control, and that makes all the difference."
Chris, NY
"Over 60% of our customers choose to add shipping protection, which adds real value to our business. I’m excited to keep using it, and I believe their upcoming features will make post-purchase operations even more efficient.."
Riley, MI
“We were looking for a shipping protection solution where we manage everything ourselves. Captain was exactly what we needed, easy to install, simple to use, and doesn’t interfere with our cart design..”